Paper gets separated
A defect sheet can be completed correctly and still become hard to follow once the vehicle moves, the office calls the workshop and repair evidence lives somewhere else.
Driver defect reporting app
Report a defect once. Keep the evidence with it all the way to repair.
Rivetway gives drivers a focused mobile defect workflow designed for real working conditions, then keeps the report, photos, notes, office review and workshop action connected instead of losing the story across paper, calls and messages.
The operational problem
Software should reduce the work around the work.
Rivetway keeps the evidence and history connected to the driver, vehicle and action that created it.
Messages lose the original report
Photos and descriptions sent in chat are useful in the moment, but they rarely stay attached to the full defect lifecycle.
Closed does not explain why
A status alone is not enough when the business needs to see who reported the issue, what evidence was supplied and how it was resolved.
How it works
A simple workflow from the driver's phone into the operation.
The aim is to make the next action obvious for the driver while keeping enough history for the office and workshop to understand what happened.
01Driver completes the check
02Defect and evidence reach the office
03Workshop reviews and records action
04Resolution stays attached to the original report
Scope and responsibility
Built to support the operation, not pretend to replace it.
Rivetway helps record, route and retain defect information. It does not replace the operator's legal responsibilities, professional judgement or any required inspection and maintenance process.
Capability
Focused tools, connected records.
The driver experience is designed for quick use on a phone while the wider operational record remains available to the people who need it.
Driver-first mobile reporting
Photos and notes
Vehicle-linked defect history
Office visibility
Workshop handoff
Traceable resolution record
Questions people ask
Clear answers before you try it.
What is a driver defect reporting app?
It gives drivers a mobile way to record vehicle defects and send the report into an accountable operational workflow instead of relying only on paper or messages.
Can drivers add photos to a defect?
Rivetway is designed to keep supporting evidence such as photos and notes with the relevant defect record so the office and workshop can see the context.
Does a reported defect go to the workshop?
Rivetway is designed so a driver-reported issue can move into office review and workshop action while retaining the original report and later resolution history.
Is it designed for drivers on phones?
Yes. The driver experience is deliberately focused on large, clear actions and minimal navigation rather than shrinking an office dashboard onto a phone.
See it in context
Explore the driver and office workflow.
Rivetway is being built around real working conditions: quick driver actions, clear office visibility and records that keep the evidence behind the status.