A cracked mirror or air leak needs more than a message saying 'reported'. Rivetway lets drivers record vehicle checks, add a photo and explain a failed item on their phone. The office and workshop can follow the same issue through review, repair and closure.
A defect report is useful when the next person can understand what failed and see what still needs doing.
'Rear light faulty' is hard to act on if the office cannot identify the vehicle or see what failed. The driver's check links each failed item, photo, short description and safety outcome to the vehicle record.
The workshop can review a defect, schedule repair and record rectification. Verification and closure are separate steps, so an issue does not disappear just because somebody has looked at it.
A vehicle can change drivers between shifts or drainage call-outs. Unresolved defects are visible in the check workflow, helping the next driver recognise a known issue and report the condition they actually find.
Each stage has a practical purpose: describe the fault, arrange the work and retain the evidence of the outcome.
The checklist follows the vehicle type. Pass, fail and not-applicable answers are reviewed before the driver accepts the declaration.
Failed items need evidence and a safety outcome. A completed check with no failed items is retained as a nil-defect record.
Reported defects enter the workshop queue. The team can create a work order and link repair evidence to the issue.
Rectification and verification are recorded separately, with notes and history available alongside the original check.
These reporting and workshop workflows are available in Rivetway. A safety-critical report displays a 'Do not drive' warning and marks the affected vehicle off road. Drivers and operators must still assess roadworthiness, follow their maintenance arrangements and meet the rules that apply to their operation; software cannot guarantee compliance.
Test these checks and workshop steps during your trial. Check the suitability of your vehicle and equipment checklist with us during a demonstration.
An HGV driver spots damage to a mirror before leaving the yard. A useful report shows the damaged area, identifies which mirror is affected and explains the effect on the driver's view. Rivetway keeps that evidence with the failed check item, vehicle and reporting driver.
A driver finds a leaking hose or loose equipment on a tanker before a call-out. Record the issue against the relevant leak, load-security or fitted-equipment check item, with a photo and a precise note. The operator must decide whether the vehicle and equipment can be used safely; the report gives the office and workshop a record to work from.
Before closing the defect, record what was repaired, who verified it and what they checked. Link any repair document or evidence to the defect so the next person can follow the outcome.
The same fleet can keep HGV and driver records, compliance documents and small-fleet job information together. For a closer look at office follow-up, see vehicle defect management.
Yes. A completed walkaround with no failed items is saved as a nil-defect check. The driver reviews the answers and accepts a declaration before submitting, so there is a record of the check as well as a record of faults.
A photo, a short description and a safety outcome are required for each failed item. The driver can use quick reasons or write what is wrong, then review the completed check before submitting.
Yes. The driver can select the vehicle and an optional trailer. The check includes the relevant items, and a trailer defect is linked to the trailer rather than being lost against the tractor unit.
Reported defects appear in the workshop queue. The team can review the issue, create a populated work order, schedule a repair, add repair evidence and record rectification. Verification and closure notes remain in the history alongside links to the original check.
The check displays a 'Do not drive' warning and the affected vehicle is marked off road when the report is submitted. The driver should also follow the operator's immediate escalation procedure; waiting for software to be checked is not a substitute for stopping unsafe use.
Rivetway is built from real HGV and drainage industry experience, with phone workflows for drivers and connected records for the office. All modules and unlimited users are included across plans, so the driver and workshop team do not need separate per-user subscriptions. A 90-day free trial lets you test the workflow with your own operation.
For planning the driving day, use the free HGV driver hours calculator. For vehicle limits and monthly prices after the trial, see Rivetway pricing.
Start a 90-day free trial, with all modules and unlimited users included. Or request a demonstration using the contact form: tell us your fleet size and the checks you need drivers to complete.