Reports disappear into messages
A driver flags a problem but the original description or evidence becomes separated from the workshop conversation.
Vehicle defect management software
Move a defect from the person who spots it to the person who fixes it — without losing the history.
Rivetway connects defect reporting, notes, evidence, workshop action and resolution so the business can see what was reported, what happened next and how the issue was closed.
The operational problem
Software is useful when it removes handoffs, not when it creates more admin.
Rivetway's approach is to keep the evidence and history behind the working day connected to the people, vehicles and jobs involved.
Repair status lacks history
Seeing 'closed' is not enough when nobody can quickly see who reviewed the issue or what action was recorded.
Office and workshop duplicate entry
The same defect gets recreated in multiple places because there is no shared operational record.
How the workflow connects
One record can follow the work from start to finish.
The exact workflow varies by operator, but the aim stays the same: reduce recreation of information and make the history easier to understand.
01Driver or authorised user reports the issue
02Attach notes or supporting evidence
03Workshop reviews and records action
04Resolution and history remain linked to the vehicle
Scope and responsibility
Built to support your operation.
Rivetway can organise the defect lifecycle, but the organisation remains responsible for inspection, maintenance, roadworthiness decisions and any legally required processes.
Rivetway capability
The useful parts stay connected.
Rivetway Transport is in active beta. Features are developed around operational usefulness, accountable records and a focused driver experience.
Driver defect reporting
Vehicle-linked history
Workshop triage
Notes and evidence
Status progression
Audit-oriented accountability
Questions buyers ask
Clear answers before you create an account.
Explore the practical details, current beta features and how Rivetway fits your team.
What is a vehicle defect management system?
It is a workflow for recording a vehicle issue, getting it to the right people, documenting the action taken and retaining the history through resolution.
Can drivers add evidence to a defect?
Rivetway is designed around evidence-led records, including notes and uploaded supporting information where relevant to the workflow.
Does closing a defect mean the vehicle is legally roadworthy?
Not automatically. A software status does not replace the authorised inspection, maintenance or roadworthiness decision required by the operator.
Can the office see workshop progress?
Rivetway is designed to keep the defect and workshop action within one connected operational record rather than splitting the two teams into separate systems.
See the product, not just the page
Explore Rivetway Transport in context.
Use the demo, review the public pricing and security information, or send Rivetway a message about the workflow your operation needs to solve.